• Jamie Robinson

Why understanding your supply chain matters (let's consider sourcing)

Supply chains are a team effort, the better the support provided by a node in the supply chain, the better the system becomes.

Start with effective supply chain governance

Supply chains are complex functions that touch every aspect of a business from leveraging human resources to hire supply chain talent to coordinating forecasts with sales and marketing teams.  As companies are increasingly accountable for the supplier relationships they establish, the management of supplier sourcing decisions plays a crucial role in avoiding unnecessary, negative attention.  Therefore, supply chain leaders must have a management infrastructure that enables effective communication with sourcing, whether providing direction or receiving feedback.

Then, consider leader messaging

Effective communication is anchored in solid leadership direction.  The supply chain must have focus, actions that cascade from senior leader intent and permeate every area of the supply chain.  For example, a company’s core belief that sustainability is vital to protecting our future may surface in C-suite statements about sustainable sourcing.  It is clear the sourcing team must factor sustainability into their supplier selection criteria; however, what does “sustainable sourcing” mean?  Supply chain leaders must provide the clarity necessary to establish guidance consistent with the intent of the company’s core beliefs.  “I want our sourcing decisions to favor suppliers with a sustainability strategy consistent with our strategy.  They must embrace emissions reduction and show commitment to ethical labor practices.”

Then, consider your culture

Additionally, the supply chain culture must align with leadership direction and the company’s mission/strategy.  When the company’s purpose is clear (mission/strategy), as well as how it fulfills its purpose (leadership direction), building a complementary culture requires less effort.  We see disconnects surface in the form of events like strikes, unflattering news coverage about workplace issues, and passive aggressive behaviors.  If the boss says sustainability is a priority and suppliers must meet specific criteria, it is important that the supply chain culture gives priority to sustainability for substantive and sustainable action to occur.

Then, consider how stuff gets done

To ensure reliability in sourcing, there should be a system composed of policies, processes, and tools to ensure sourcing is standardized across the supply chain and in how exceptions are handled.  Standardization provides flexibility to either centralize sourcing as a single function or decentralize within the supply chain.  The value of standardization is in normalized performance.  This normalization reduces the risk of shifting sourcing oversight to non-sourcing leaders in a decentralized organizational model because foundational performance metrics can continue to be applied.  Consider the difference between buying clothing online from multiple e-tailers where a standardized experience is unlikely versus purchases from an online marketplace like Amazon, Walmart, or Shopify where supplier performance standards ensure consumers have a fairly consistent experience.

Then, consider how the stuff getting done connects to the broader system

Supplier sourcing quality is only as good as the requirements received; what’s known about past performance; price competitiveness; and availability.  Therefore, visibility into how sourcing decisions show up downstream in the supply chain is crucial.  If a supplier is not being used as intended, that’s important information for sourcing.  The sourcing team relies on other supply chainfunctions to be communicative and understand how sourcing strategies are developed to improve sourcing decisions.  It is truly a team effort, the better the support provided by a node in the supply chain system, the better the system becomes.

#SupplyChainConsulting, #StressTesting

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